Frequently Asked Questions

Raw water in its natural setting is free. But water that is being supplied by local water utilities and companies is processed water involving a complex process before the water reaches your homes. Collecting and storing water, developing water sources, constructing and maintaining a system of pipeline, sustaining water adequacy and water portability and rehabilitating/improving the system, all these require money. Hence, water served by water companies is not free.

Your water meter is located just outside your property line. To read your water meter, read only the black numbers.

Water rates are established after they have been reviewed and approved by the Local water Utilities Administration (LWUA) following a series of public hearings. The requisites in establishing water charges include adequacy, public service, equitable and socialized pricing, affordability level, enforceability, water conservation and historical continuity.

Because water rates are meticulously reviewed by LWUA for its adequacy to fund the O and M expense of a water district, affordability, public service intent and socialized pricing, meaning those who consume/earn less pay less. Also, new water rates can only be implemented after they have been presented and approved in a series of public hearings, so that no water rates for any water district, including Camarines Norte Water District, are higher than what they should be.

You pay based on the existing water rates, your water consumption and classification of your service connection, i.e., residential/government, commercial or industrial. Because water rates are socialized, commercial and industrial consumers pay twice than that of residential/government concessionaires.

Check your service connection regularly. Leaks are easy to see if they occur along the visible portions of your service connection. But some leakages are invisible occurring in portions of your service connection buried in the ground. To check if you have an invisible leak, close all your faucets and check if your meter is moving. If it does, you may have an invisible or underground leak. Report this immediately to your water company.

If the leakage is located after your water meter, water, which was lost as a result of the leakage, is registered in the meter for which you are liable. Water loss resulting from a leakage before the water meter cannot be charged to your account.

Report this immediately to your water district.

To have your closed connection reopened, the reopening fee of P50.00 must be paid if the connection was closed at meter stand and P200.00 if the connection was closed at tapping point. Your guaranty deposit corresponding to 3 months minimum consumption must be updated if by the time your connection was reopened, water rates have since been increased. Unpaid water bills including other arrearages, if any, should be settled. If your connection has been closed for more than 3 months, the water maintenance fee must also be paid before your application for reconnection can be processed.

Call Tel. number (054)7211810 if you are to contact Camarines Norte Water District, or visit your water district.

As a rule, the water district does not repair leakages inside establishments, residential or otherwise. However, water district plumbers may be asked to do the job provided the same is done outside of their regular working hours in the company.

Only authorized personnel of the water district may open the fire hydrant. In case of fire, the fire department can open the hydrant, which was installed specifically for fire control.